Cancellation and Return Policy
Cancellation before shipment (Only valid on orders’ place & delivery in India):
- If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@basavagroup.com or call us on 18003095057 (Monday to Friday, 8AM to 6PM)
- In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
- How will I get refunded for the cancelled orders and how long will this process take?
- In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
- In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account. •
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business day for the amount to reflect in your account.